Admission And Discharge

Introduction

Thomson Hospital Kota Damansara aims to deliver quality healthcare solutions and service to all our patients. Due to this, patients may have to be admitted to the hospital to receive treatment and care.

Our team of professionals are here to ease you through the process, every step of the way. THKD is dedicated to making you feel as comfortable as possible while you get the care and treatment you deserve.

Registration

Upon arriving at THKD, you will need to register at the Admissions and Discharge counter located by the main entrance at the lobby. The counter is open daily from 7AM to 10PM. Registration after operating hours can be done at the Accident & Emergency (A&E) Department of the hospital.

Here are some documents that patients will need to prepare for the registration process:

  • Identification Card, Birth Certificate or Passport (for international patients)
  • Payment Deposit in the form of:
    • Cash
    • Credit Card
    • Acceptable Corporate Guarantee Letter
    • Completed Medical/Insurance Claim Form if the patient is under Insurance or Corporate Guarantee
  • Doctors’ Admission Order (if applicable)

If You Are An Inpatient

Register at the Admission & Discharge Counter with these documents:

  • Patient Identification Card, Birth Certificate or Passport (for international patients)
  • Admission Slip
  • Referral Letter (if applicable)
  • Acceptable Corporate Guarantee Letter if the patient is under a corporate client or insurance scheme.

Admission

Discharge

Admission Procedures

Knowing you are about to be warded at a hospital may be quite daunting. However, understanding what to expect may prepare you better for the entire process, reducing any stress or anxiety from being hospitalised.

this is what happens when you are about to be admitted
  • Your doctor will issue an Admission Order.
  • Bring the Admission Order to the Admission and Discharge Counter (refer International Patient if you are from overseas) on the Ground Floor, right side of the main entrance. Urgent cases can proceed to the A&E Department 24-hours a day for immediate admission.
  • The personnel at the Admission Counter will contact your Insurance or Company for a Guarantee Letter. You will be counselled on whether you need to fast, room types, and the necessary preparations on your procedure (if any).
  • If your surgery or procedure is scheduled in the morning, you will be advised to admitted one day before.
  • You will be escorted to the room of your choice to rest or wait for your doctor’s following orders.
  • Please leave all valuables and personal belongings with a trusted friend or relative before admission for security reasons.

During your hospitalisation, there will be nurses available around the clock should you need any assistance. Complimentary halal meals will be provided for breakfast, lunch and dinner. As for visitors, they may get refreshments from F&B outlets available at the Lower Ground Floor and First Floor.

Discharge Procedures

With approval from your doctor, you are now ready to be discharged! Before you head home to rest and recover, here are several things to keep in mind:

  • Patients discharged before 12 pm will not be served lunch.
  • The room is charged based on a 12-hours block system. If you are discharged before 12-hours of admission, you may be levied a half-day rate. Otherwise, a full-day rate is charged for hospitalisation that’s beyond 12 hours.
  • Ensure all payments are completed. This may be through self-payment, the company or the Final Guarantee Letter from the insurance.
  • Sometimes, there may be delays in discharge process as we wait for a reply from your insurance company. Should this happen, you are advised to remain at the Waiting Lounge for your discharge procedures to be processed to avoid additional payments.
  • All take-home medication and medical certificates must be collected when you are discharged. If any future appointments with a doctor are necessary, this will also be confirmed and informed to you before you leave.

If you have any feedback about Thomson Hospital Kota Damansara, you may fill up a customer feedback form right before you are discharged. We welcome your feedback and suggestions for us to strive towards continuously improving our standards of service. Please drop the completed form in any of our suggestion/feedback boxes or hand it to the ward nurse before you leave. Should you need assistance from our Customer Service team, please call +603-62871216.

Admission And Discharge Counter

Find us at GROUND FLOOR
7 am -10 pm (Inclusive Saturday, Sunday & Public Holiday)
After Operating Hours: Proceed to A&E Counter (24 hours)