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Admission Procedures

Knowing you need to be warded may make you anxious. Knowing what to expect may lessen the anxiety.

Here is a guide to what happens:

  • Your doctor will issue an Admission Order
  • Bring the Admission Order to the Admission and Discharge Counter (refer International Patient if you are from overseas) on the Ground Floor, right side of the main entrance. Urgent cases can proceed to the A&E Department 24-hours a day for immediate admission.
  • The personnel at the Admission Counter will contact your Insurance or Company for a Guarantee Letter. You will be counselled on whether you need to fast, room types, and the necessary preparations on your procedure (if any).
  • If your surgery or procedure is scheduled in the morning, you will be advised to admitted one day before.
  • You will be escorted to the room of your choice to rest or wait for your doctor’s following orders.
  • Please leave all valuables and personal belongings with a trusted friend or relative before admission for security reasons.



7 am -10 pm (Inclusive Saturday, Sunday & Public Holiday)

After Operating Hours: Proceed to A&E Counter (24 hours)

Guide List of Panel Insurances & TPAs Admission Procedures Discharge Procedures


To arrange for a visit, kindly call or email:

Tel: +603 6287 1111

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For the comfort of other patients staying in dual/shared accommodation, visitors are NOT allowed to stay overnight unless prior approval has been obtained from the ward manager. It is not advisable to bring children for visits as they are more susceptible to infection.

For the comfort of other patients, we also seek your understanding to observe a minimum number of visitors at any one time to keep noise levels down.

ICU: 10 am till 1 pm / 4 pm till 8 pm

Wards: 10 am till 2 pm / 4 pm till 10 pm

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